GENERAL HEALTH & SAFETY
Due to the nature of our activities, they are a little physically demanding and have the potential for minor injury, therefore please read and seek advice, either from your doctor or ourselves accordingly on the following medical conditions;
Pregnancy
Back pain or muscle injuries
High blood pressure
Epilepsy or similar conditions
BOOKING PROCESS
We have numerous ways in which bookings can be made and accepted; email, using the contact form on our website or via our mobile phone number – 07554 436226. All bookings require either a 50% per person deposit or full payment at the time of booking, this will hold the date and time requested. The remaining balance is due 7 days before your activity.
CONFIRMATION
On receipt of the required payment and final availability check, you will receive confirmation of your booking, this will detail full venue contact details and any other specific information, We can be contacted by phone seven days a week between the hours of 9am – 8pm on 07554 436226, alternatively drop us a WhatsApp/Text message or email (contact@lineofsight.org.uk) and have full details of your booked event to hand.
ARRIVAL TIMES
You must be ready to take part in your booked activity just 5 minutes prior to a designated start-time unless advised otherwise on your booking confirmation.
The time stated on your confirmation is the start time not arrival time.
The booking will normally be treated as a cancellation in the event of late arrival with the loss of all monies and you will be turned away.
Please take arrival times seriously allowing for any possible delays on route to our venue.
CANCELLATION
Your booking usually prevents others from booking at a specific time on a specific date and is therefore subject to a recognised cancellation policy for sporting activity bookings, which is in line with Regulation 6 within the Distance Selling Regulations issued by the Office of Fair Trading. This means that, once the booking is in place, your right to cancel without penalty ends:
Booking taken:- Loss of deposit
More than 31 days prior to booked date:- Full refund less deposit.
31 days or less prior to booked date:- No refund.
Our accepted date of cancellation is when your written cancellation is acknowledged in writing by us. Email: contact@lineofsight.org.uk The 31day rule includes weekends and bank holidays. Any reduction in numbers must also be in writing and acknowledged in writing by us to be considered valid. Any changes in participant numbers are subject to the same cancellation charges as stated above. Verbal changes and cancellations are not accepted in any circumstances.
Covid is now something we must all live with. There is a risk of becoming ill with many things, Covid is no different. Whilst you must comply with covid legislation, we cannot reschedule or refund bookings at short notice.
BAD WEATHER / OTHER UNAVOIDABLE CIRCUMSTANCES AT THE VENUE
If your activity is cancelled due to bad weather or any other unavoidable circumstances by us, your booking will be rescheduled to a mutually convenient date for you and the venue.
EXCLUSION FROM OUR SITE
Line of Sight Limited have the right, at all times, to refuse participants access to the booked activity at any stage of the booking and remove them from their venue if in their opinion the participants are under the permitted age; are unfit to take part in the activity because of physical or mental impairment; be under the influence of alcohol or drugs; have arrived too late to take part in the activity ; consider them to be a danger to themselves, other participants or members of staff ; or are displaying aggressive and abusive behaviour (verbal or physical). If any of these occurrences apply, the booking will have been deemed to have been cancelled and cancellation charges will apply.
There are no exceptions.
PERSONAL SAFETY / HEALTH REQUIREMENTS
Whilst all our activities are as safe as they can be given their inherent physical dangers, it MUST be understood that all safety instructions, directions, warnings and all other instructions must be followed at all times during your time at the venue. You must listen carefully to all safety instructions and ensure you are wearing any safety equipment properly. If in any doubt you must seek further guidance and help from the team immediately. You must not attempt to go beyond your capabilities or engage in risky or daring behaviour other than what is involved in the activity itself. It is a given that you undertake the activity with the full understanding of the risks involved and accept responsibility for your own safety together with that of any minors for whom you have responsibility.
ACTIVITY DESCRIPTIONS / RESTRICTIONS
All the shooting activities are described in as much detail as possible and are correct at the time each booking is made. All timings for activities are the total time for the sessions and not an indication of a per person allocation. From time to time activities do change both in price, type and duration. Our team will make every effort to provide additional information and clarification about any of our featured activities, however customers are deemed to have thoroughly familiarised themselves with the activity description, all restrictions, including age restriction as detailed on our websites before booking the activity. No responsibility can be accepted by us for an inappropriate booking if you do not familiarise yourself with all aspects of the activity in question at the venue chosen either on our website or through your own enquiries before placing a booking. This is your responsibility.
COMPLAINTS
If you are dissatisfied with your activity in any respect, or you have any other complaint about the activity provider or any other matter in relation to the venue or its performance, then you must speak to the team on the day and come to an agreement about how you can resolve the situation. It will not be considered reasonable if you have not brought your dissatisfaction to the attention of the team at the time and then complain later. If you take part in an activity, either the booked activity or a replacement offered by the activity provider on the day, it is deemed that you consider that the activity of which you took part is entirely acceptable to you and that a complaint at a later date is unlikely to be considered. Should you have a complaint about the actual booking process, please email: contact@lineofsight.org.uk. All communications with Customer Services must be in writing, as this ensures that all aspects of the communication between us are clear and unambiguous. Once received we will investigate and discuss the matter with the relevant parties. When we have gathered all the necessary information, we will get back to you.
REFUNDS
Should you be deemed eligible for a refund the absolute maximum amount this will be is the monies you have paid to us and will not extend to consequential loss or claimed inconvenience or stress caused. No exceptions are made in this regard. If you have taken part in any activity during the booked event in question, regardless of the circumstances or conditions under which you took part, then this will negate any refund claim.
OFFICE OF FAIR TRADING & TRADING STANDARDS
This company complies with regulations and guidelines as laid down by the Office of Fair Trading and Trading Standards for the service we offer. We welcome any inspection of our processes in this regard.
DATA PROTECTION
The Company complies with the principles of the Data Protection Act 1998 and is registered. Those principles require that data be:
Fairly and lawfully processed
Processed for limited purposes
Adequate, relevant and not excessive
Accurate
Not kept longer than necessary
Processed in accordance with the data subject’s rights
Secure
OUR TERMS
All bookings will be subject to these same terms and conditions without exception. All customers will have deemed to have made themselves aware of these Terms & Conditions and will have accepted them in their entirety and without exception as part of their booking with us. No verbal or other communication overrides these terms and conditions in any respect whatsoever.
SEVERABILITY
All of the provisions, clauses and paragraphs in these Terms and Conditions should be read and construed independently of each other. If any provision, clause or paragraph in these Terms of Business is held to be invalid or unenforceable such provision, clause or paragraph will be struck out and the remaining provisions, clauses and paragraphs will remain in force.
STATUTORY RIGHTS
Your statutory rights are not affected.
JURISDICTION
These Terms and Conditions are subject to the laws of England, Scotland and Wales and you agree to submit to the jurisdiction of the courts in area in which you are domiciled.
FORCE MAJEURE
The Company will not be liable for any delay or failure to carry out any of its rights, duties and responsibilities under these Terms and Conditions if the delay or failure is caused by circumstances outside of the control of The Company, including, but not limited to acts of god, war, civil disorder or industrial dispute.
WAIVER
Failure by this Company to enforce any of its rights under these Terms of Business is not to be regarded as a waiver of those rights unless the waiver is confirmed in writing. If this Company decides to waive any of its rights under these Terms of Business, this will not inhibit this Company from enforcing those rights at any or all times in the future.
We appreciate that this is a lot to take in, yet we aim to ensure you have the best possible experience with Line of Sight Limited.
